10 Translate the following sentences into English.
1 Добрый день! Я хотел бы остановиться в вашем отеле. Мне нужна комната на одного с ванной и телефоном.
2 Вы заказывали у нас номер? - Да. Я сделал заказ по электронной почте 10 дней тому назад. - Ваша фамилия? - Щукин. - Все в порядке. Ваш заказ принят. Заполняйте карточку прибытия.
3 Я предполагаю пробыть в этом городе дней восемь. Вы не возражаете, если я оплачу счет при выписке из гостиницы?
4 Какой отель в вашем городе вы можете рекомендовать?
5 Если ваш отель, как вы говорите, набит битком, что бы вы могли мне посоветовать?
6 Заполните бланк карточки прибытия, вы пропустили дату своего рождения.
7 В душе только холодная вода.
8 Смените, пожалуйста, постельное белье.
9 Когда вы сможете постирать мои сорочки?
10 Покажите мне, пожалуйста, мою комнату.
11 Я могу позвонить в город из своего номера?
12 Я прошу отнести мой багаж в холл и вызвать такси. Я уезжаю через четверть часа.
13 Приготовьте мне, пожалуйста, счет.
11 Translate the following into English.
· В Турции ежегодно строится много курортных отелей. В них обслуживают гостей из разных стран. Отели класса «люкс», «делюкс» и «полулюкс» обычно расположены в фешенебельных районах. Они предназначены для обеспеченных клиентов и деловых людей. Номера в отелях класса «люкс» и «делюкс» оснащены современным оборудованием и дорогой мебелью.
· Мотели предоставляют клиентам комфортабельные номера, ужин и стоянку для автомобилей. Курортные отели почти всегда расположены в живописных уголках - в горах, на берегу реки или моря, в лесу.
· Согласно европейской классификации все отели делятся на категории по количеству звезд. Основанием для такой классификации служит качество предлагаемого обслуживания и предоставляемые отелем удобства. Количество обслуживающего персонала зависит от категории отеля. В отеле класса «люкс» один номер могут обслуживать до трех человек.
12 Topics for discussion.
1 Say what things you expect to find in a room in a good hotel. In what ways may a more expensive room differ from a less expensive one?
1 Describe the duties of each of these members of the hotel staff: the manager, a lift boy, a receptionist, a hall porter, a chambermaid, a head waiter.
2 You phone a hotel receptionist. You want to book rooms for yourself, your sister, her husband and two children for two weeks' holiday in June.
3 Describe the occasion when your friend or you came to a big city and could find no accommodation. What did you do?
4 Imagine that you have just arrived at small resort town and are looking for accommodation. What questions will you ask the landlady?
5 You arrive in London and go to a small hotel in Kensington. Describe all that happens and all that you say from the time you go through the door till the time when you find yourself in your room. Then describe the room.
6 Welcome a foreign guest to your city, tell him about the room you reserved for him and about the plans for the next day.
13 Read and discuss the texts.
HOTEL
By Arthur Hailey
(Extracts)
а) Hotels of the Past
"Let me get that straight," Christine said. "Are you saying that a hotel isn't responsible legally for anything its guests may do — even to other guests?"
"The law's quite clear on that and has been for a long time. A lot of our law, in fact, goes back to the English inns, beginning with the fourteenth century."
"Tell me."
"I'll give you the shortest version. It starts when the English inns had one great hall, warmed and lighted by a fire, and everyone slept there. While they slept it was the landlord's business to protect his guests from thieves and murderers."
"That sounds reasonable." "It was. And the same thing was expected of the landlord when smaller chambers began to be used, because even these were always shared — or could be by strangers."
"When you think about it," Christine mused, "it wasn't much of an age for privacy."
"That came later when there were individual rooms, and guests had keys. After that the law looked at things differently. The innkeeper was obliged to protect his guests from being broken in upon. But beyond this he had no responsibility, either for what happened to them in their rooms or what they did."
"So the key made the difference."
"It still does," Peter said. "On that the law hasn't changed. When we give a guest a key it's a legal symbol, just as it was in an English inn. It means the hotel can no longer use the room, or quarter anyone else there."
b) Hotels of the Future
"It's more a projection of what hotels are going to be like a few years ahead.
The first thing we'll have simplified is Reception, where checking in will take a few seconds at the most. The majority of our people will arrive directly from air terminals by helicopter, so a main reception point will be a private roof heliport. Secondarily there'll be lower-floor receiving points where cars and limousines can drive directly in eliminating transfer to a lobby, the way we do it now.
Guests with reservations will have been sent a key-coded card. They'll insert it in a frame and immediately be on their way by individual escalator section to a room which may have been cleared-for use only seconds earlier. If a room isn't ready — and it'll happen, just as it does now — we'll have small portable way stations. These will be cubicles with a couple of chairs, wash basin and space for luggage, just enough to freshen up after a journey and give some privacy right away. People can come and go, as they do with a regular room, and my engineers are working on a scheme for making the way stations mobile so that later they can latch on directly to the allocated space.
For those driving their own cars there'll be parallel arrangements, with coded, moving lights to guide them into personal parking stalls, from where other individual escalators will take them directly to their rooms. In all cases we'll curtail baggage handling, using high-speed sorters and conveyors, and baggage will be rooted into rooms, actually arriving ahead of the guests.
Similarly, all other services will have automated room delivery systems — valet, beverages, food, florist, drugstore, newsstand; even the final bill can be received and paid by room conveyor. And incidentally, apart from other benefits, I'll have broken the tipping system, a tyranny we've suffered — along with our guests — for years too long. ...
My building design and automation will keep to a minimum the need for any guest room to be entered by a hotel employee. Beds, recessing into walls, are to be serviced by machine from outside.
All this, and more, can be accomplished now. Our remaining problems, which naturally will be solved, are principally of co-ordination, construction, and investment."
13.1 Answer the questions.
(a) 1 What were old English inns like? 2 Who protected the guests from thieves? 3 What happened when smaller chambers began to be used? 4 What are the responsibilities of the landlord since the introduction of individual rooms with keys? 5 What does the hotel key symbolize for the guests?
(b) 1 What will be simplified in the new project first? 2 How will guests reach their rooms? 3 Where will guests wait if their rooms are not yef ready? 4 What arrangements will there be for those driving their own cars? 5 In what way will other services be improved?
13.2 Speak about old Russian inns as they are described by Russian writers.
c) History of Hotels in London
Before the 19th century there were few if any large hotels in London. British country landowners often lived in London for part of the year, but they usually rented a house if they did not own one, rather than staying in a hotel. The numbers of business visitors and foreign visitors were very small by modern standards. The accommodation available to them included lodging houses and coaching inns. Lodging houses were more like private homes with rooms to let than commercial hotels, and were often run by widows. Coaching inns served passengers from the stage coaches which were the main means of long distance passenger transport before the railway network began to develop in the 1830s. The last surviving galleried coaching inn in London is the George Inn which now belongs to the National Trust.
A few hotels on a more modern model existed by the early 19th century. For example Mivart's, the precursor of Claridge's, opened its doors in 1812, but up to the mid 19th century London hotels were generally small. In his travel book North America (1862) the novelist Anthony Trollope remarked on how much larger American hotels were than British ones. But by this time the railways had already begun to bring far more short term visitors to London, and the railway companies themselves took the lead in accommodating them by building a series of "railway hotels" near to their London termini. These buildings were seen as status symbols by the railway companies, which were the largest businesses in the country at the time, and some of them were very grand. They included: The Midland Grand Hotel at St. Pancras (closed 1935; due to reopen in modified form in 2007), The Great Western Hotel at Paddington (now the Hilton London Paddington), The Great Northern Hotel at Kings Cross (currently closed for the Channel Tunnel Rail Link works), The Great Eastern Hotel at Liverpool Street (still open under its original name), The Charing Cross Hotel at Charing Cross station (now the Thistle Charing Cross), The Great Central Hotel at Marylebone (now The Landmark Hotel)
Many other large hotels were built in London in the Victorian period. The Langham Hotel was the largest in the city when it opened in 1865, and was also the first building in England with hydraulic lifts. The Savoy, which opened in 1889, was the first London hotel with ensuite bathrooms to every room. Nine years later Claridge's was rebuilt in its current form. The most famous London hotel of all, the Ritz, opened in 1908.
The upper end of the London hotel business continued to flourish between the two World Wars, boosted by the fact that many landowning families could no longer afford to maintain a London house and therefore began to stay at hotels instead, and by an increasing number of foreign visitors, especially Americans. Famous hotels which opened their doors in this era include the Grosvenor House Hotel and the Dorchester.
The rate of hotel construction in London was fairly low in the quarter century after World War II and the famous old names retained their dominance of the top end of the market. The most notable hotel of this era was probably The London Hilton on Park Lane, a controversial concrete tower overlooking Hyde Park. Advances in air travel increased the number of overseas visitors to London from 1.6 million in 1963 to 6 million in 1974. In order to provide hotels to meet the extra demand a Hotel Development Incentive Scheme was introduced and a building boom ensued. This led to overcapacity in the London hotel market from the late 1970s to the mid 1980s. Construction then picked up again, but it was soon curtailed by the recession of the early 1990s and the reduction in international travel caused by the 1991 Gulf War.
In the mid 1990s there was a major acceleration in the number of new hotels being opened, including hotels of many different types from country house style hotels in Victorian houses to ultra trendy minimalist hang outs. At this time some of London's grandest early 20th century office buildings were converted into hotels because their layouts, with long corridors and numerous separate offices, were incompatible with the preference for open plan working, but their listed status made it hard to get permission to demolish them. This period also saw the opening of the first five star hotel in London south of the River Thames, the Marriott County Hall Hotel, and the first two in East London, the Four Seasons Canary Wharf and the Marriott West India Quay, which is also close to the Canary Wharf development. Surprisingly for many years there were no hotels at all in the City of London even though the financial firms of the City were one of the London hotel sector's most lucrative sources of custom, but in recent years over a thousand hotel rooms have opened in the City, and many more are planned. Budget hotel chains such as Travel Inn and Travelodge have also been expanding rapidly in London since the mid 1990s.
II EVERYDAY SERVICES
1 Topical vocabulary.
Labour-saving devices
electric appliances
indespensable in the household
to save a lot of time and labour
the latest model
a moderate/ reasonable price
light in weight
noiseless
self-thawing
a dishwashing machine
a washing machine
a sewing machine
a vacuum cleaner
a freezer
a refrigerator/ fridge
an electric floor polisher
a dough-mixer
a blender/ mixer
a coffee-grinding machine/ coffee-grinder
an electric waffle-maker
a portable electric baking stove
a microwave oven
all purpose electric kitchen appliance
a gadget
a potato-peeler
a vegetable-cutter
electric lights go out
to change the bulbs
to mend the fuses
multiple service establishment
to fall behind with orders
minor services are done while you wait
minor alterations and repairs
to put on patches
tomend rips and tears
to rip the seams of a garment
to press creased clothing
to iron
to sew (sewed, sewn) a button on
to fray (to shred) at the cuffs
to take in/ to let out at the seams
to be a poor cut/ fit
to wrinkle at the waist
to be baggy at the knees
to de tight in the shoulders
hosiery
to darn socks
to shrink (shrank, shrunk)
to develop and print snapshots
to keep perfect time
to be 5 minutes fast/ slow
skin treatment
skin irritation
massage
at the hairdresser’s/ at the barber’s
a hairdo
a haircut/ clipping
to have one’s hair clipped/ to crop close
hairdryer
hair styler straightener
to trim
to have one’s beard/ moustache trimmed
to cut/ pare/ trim one’s nails
to do/ manicure one’s nails
to file one’s nails
to have one’s toenails cut
to have the skin on one’s feet softened
manicure
chiropody/ pedicure
to trim one’s hair at the back and sides
close shave/ clean-shaven
a close/ narrow shave
a safety/ straight razor
shaving brush
at the shoemaker’s
to be worn down
to want repairing
taps/ heel-taps
to heel a pair of shoes
2 Study the table.
| Public Service | Establishment Offering It | People Offering It |
| Laundering & ironing | laundry launderette laudromat | laundress |
| dry cleaning & dying | dry cleaner’s & dyer’s (shop) | dry cleaner dyer |
| shoe repair | shoemaker’s (shop) | shoemaker |
| watch repair | watchmaker’s (shop) | watchmaker |
| TV/DVD/radio repair | TV/DVD repair shop/ service | TV repairer |
| motor & car service | motor repair’s garage (service) | mechanic |
| document copying & printing/ typing | Xerox office | typist Xerox machine operator |
| hairdressing & manicuring/ chiropody (pedicure) | hairdresser’s barber’s manicurist’s chiropodist’s | hairdresser barber manicurist chiropodist |
| making clothes | tailor’s (shop) | tailor |