II ) BASICS OF INTERCULTURAL BUSINESS COMMUNICATION
UNDERSTANDING CULTURE
DEVELOPING INTERCULTURAL COMMUNICATION SKILLS
III )DIFFICULTIES OF INTERCULTURAL BUSINESS COMMUNICATION
1) LANGUAGE BARRIERS
Barriers to written communication
Barriers to oral communication
2) CULTURAL DIFFERENCES
Religion and values
Roles and status
Decision-making customs
Concepts of time
Concepts of personal space
Body language
Social behaviour and manners
3) ETHNOCENTRIC REACTIONS
IV )TIPS FOR COMMUNICATING WITH PEOPLE FROM OTHER CULTURES